Question 1

Are you a chatbot or an AI system?

Accepted Answer

CoV isn't a generic FAQ chatbot. We build WhatsApp AI operational workflows for Hong Kong service businesses — customer intake, admin automation, invoice generation, and operational workflow.

Question 2

Can WhatsApp really run as an operations system?

Accepted Answer

Yes. CoV integrates customer inquiries, quotation flow, intake, PDF invoices, admin workflow and customer data into a single WhatsApp workflow.

Question 3

What can the AI actually do?

Accepted Answer

Auto-reply FAQs, collect customer data, analyze images, build intake records, classify customers, generate quotation / invoice PDFs, update workflow status, and notify admin.

Question 4

Will the AI answer customers wrong?

Accepted Answer

The system supports a knowledge base, custom workflow logic, admin review, and human takeover. You can step in whenever you want.

Question 5

Can it be customized to my company's workflow?

Accepted Answer

Yes. We don't sell template chatbots — we deploy based on your actual operational flow.

Question 6

How long does deployment take?

Accepted Answer

Typically 3–7 business days, depending on workflow complexity, WhatsApp setup, and custom requirements.

Question 7

Will WhatsApp ban my number?

Accepted Answer

We deploy via standard commercial API workflow and avoid high-risk operations. No third-party platform can 100% guarantee zero risk forever — and if you suddenly send 100,000 "Hi dear" messages in a day, even we can't save you.

Question 8

We don't get that much volume — is this for us?

Accepted Answer

If you reply repetitive WhatsApp messages every day, manually tidy data, generate quotations / invoices, or your admin workflow is starting to feel chaotic — yes, you're a fit. CoV solves repetitive workflow and admin chaos.

Question 9

We use Excel — do we still need this?

Accepted Answer

Keep using it. CoV can auto-update Google Sheets, organize customer data, and sync workflow status without forcing you to change how you already work.

Question 10

Can the AI tell technicians and customers apart?

Accepted Answer

Yes. The system triggers different workflows based on phone, role, and workflow tag — customer intake, technician commands, invoice generation, and so on.

Question 11

Can it generate PDF invoices?

Accepted Answer

Yes. Technicians or admins can issue quotations, generate invoices, and update job status straight from WhatsApp commands — the system creates the PDF automatically.

Question 12

Is there ongoing maintenance?

Accepted Answer

Yes. The monthly fee covers workflow maintenance, bug fixes, AI prompt optimization, FAQ updates, and basic support.

Question 13

What makes CoV different?

Accepted Answer

CoV isn't a generic AI tool. We focus on Hong Kong service business operations. The point isn't "how clever the AI is" — it's how much repetitive workflow we remove from your day.

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