Question 1

Is CoV a chatbot?

Accepted Answer

No. A chatbot mainly answers questions. CoV builds an AI employee that handles intake, data collection, quoting, PDF Invoice generation, dispatch, customer data management and follow-up workflow.

Question 2

Can you serve my business if it is not air-con cleaning?

Accepted Answer

Yes. Air-con cleaning is our most complete anonymized implementation so far. CoV is built for Hong Kong service businesses that rely on WhatsApp intake, quotes, dispatch and follow-up, including cleaning, moving, repairs, pet services and private chefs.

Question 3

I already use WhatsApp Business. Do I still need CoV?

Accepted Answer

WhatsApp Business manages a business account. CoV upgrades the workflow on top of WhatsApp so inquiries can become quotes, PDF files, staff tasks, customer records and follow-up actions.

Question 4

Is CoV suitable for a very small company?

Accepted Answer

Yes. CoV is designed for Hong Kong SMEs. The smaller the team, the more owner time is trapped in admin work, and the clearer the return from an AI employee can be.

Question 5

Do we need to replace our existing WhatsApp?

Accepted Answer

No. CoV is built around your existing WhatsApp workflow. Customers still message the same number; the difference is that an AI employee now handles the repeat operational steps.

Question 6

Will it be too complicated for staff?

Accepted Answer

Staff do not need to learn AI. The AI employee works in the background while staff keep receiving updates and tasks through familiar WhatsApp flows.

Question 7

Can we start with only part of the workflow?

Accepted Answer

Yes. Starter is designed for this: begin with intake and data organization, then expand into quoting, Invoice, dispatch and follow-up later.

Question 8

How long does rollout take?

Accepted Answer

Usually within 14 days. Day 1-2: understand your workflow. Day 3-5: design the AI employee role. Day 6-10: build and connect WhatsApp, Google Sheet and CRM. Day 11-13: test. Day 14+: launch.

Question 9

Will the AI employee reply incorrectly?

Accepted Answer

Each AI employee is tested against your real scenarios before launch. You approve response style, content and rules. After launch, all conversations have audit logs and special cases can trigger human takeover.

Question 10

Will the AI employee replace my staff?

Accepted Answer

No. It removes repeat admin work so staff can focus on work that requires human judgment, such as service delivery, special requests and technical decisions.

Question 11

How is customer data protected?

Accepted Answer

Customer data stays in your own Google Sheet / CRM, not on CoV servers. You retain ownership and control, including if cooperation ends later.

Question 12

What if it is not suitable after launch?

Accepted Answer

CoV offers a 7-day trial period after launch. Setup fees can be refunded proportionally within that period, and monthly service can be cancelled without a long-term lock-in.

Question 13

How is pricing calculated?

Accepted Answer

CoV has three tiers: Starter at HK$ 980 / month, Growth at HK$ 2,880 / month, and Pro at HK$ 5,880 / month. Each tier has a one-time setup fee covering design, build, training and testing.

Question 14

What ongoing support is included after setup?

Accepted Answer

Monthly service includes AI employee monitoring, at least one monthly optimization, emergency support for customer-facing issues, and direct WhatsApp / Email access to the founder. Pro includes monthly workflow review and priority support.

Question 15

What happens in the free 15-minute industry diagnosis?

Accepted Answer

Cory personally reviews your WhatsApp workflow, identifies bottlenecks, assesses fit, estimates time / cost savings, and gives a direct recommendation. If CoV is not a fit, you will be told directly.

Question 16

Can I see a live demo?

Accepted Answer

Yes. After the free diagnosis, if your business is a fit, Cory can arrange a 30-minute live demo tailored to your industry so you can see intake, image recognition, quoting and dispatch in action.

Questions you may be askinganswered clearly

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